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Report a flood

How to report flooding

Main rivers
How to report
Ordinary watercourses
Surface water
Groundwater
How to report
Major highways
Highways
How to report
Adopted sewers
How to report
Internal Drainage Boards (IDBs)
How to report

Environment Agency

The Environment Agency oversees flooding from main rivers. To report flooding, badly damaged riverbanks, blockages or unusual changes in flow from from main rivers you can contact the Environment Agency on the incident hotline on 0800 807 060 24-hours a day.

For general enquiries, you can contact the Environment Agency by email at enquires@environment-agency.gov.uk, by phone on: 03708 506 506 (Monday to Friday, 8am to 6pm), or by post at: 

National Customer Contact Centre
PO Box 544
Rotherham
S60 1BY
United Kingdom 

Lead Local Flood Authorities

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Lead Local Flood Authorities (LLFAs) oversee flooding from ordinary watercourses (rivers, brooks and streams not categorised as main rivers), surface water and groundwater sources. There are different Lead Local Flood Authorities for Staffordshire and the Black Country. Please see the information below for how to report flooding to properties from surface water, ordinary watercourses, or groundwater in your area. 

The LLFAs for Dudley, Sandwell, Walsall, and Wolverhampton, collectively known as the Black Country Local Authorities, have individual service level agreements with Staffordshire County Council to assist with LLFA functions. This means you may be contacted by Staffordshire County Council if you have reported a flood incident. However, you should contact the primary LLFA for your area to report flooding in the first instance. 

Dudley Metropolitan Borough Council logo

Dudley

Dudley Metropolitan Borough Council is the Lead Local Flood Authority for Dudley.

To report flooding, or risk of flooding, to properties from surface water, ordinary watercourses, or groundwater in Dudley, please use the online survey here

Sandwell

Sandwell Metropolitan Borough Council is the Lead Local Flood Authority for Sandwell.

To report flooding, or risk of flooding, to properties from surface water, ordinary watercourses, or groundwater in Sandwell follow the link below.

Staffordshire County Council logo

Staffordshire

To report flooding from surface water, ordinary watercourses, or groundwater in Staffordshire, please use the online questionnaire here

Walsall Council logo

Walsall

Walsall Metropolitan Borough Council is the Lead Local Flood Authority for Walsall.

To report flooding, or risk of flooding, to properties from surface water, ordinary watercourses, or groundwater in Walsall, please use the email address below.

FloodRiskManagement@Walsall.gov.uk

City of Wolverhampton Council

Wolverhampton

The City of Wolverhampton Council is the Lead Local Flood Authority for Wolverhampton.

To report flooding, or risk of flooding, to properties from surface water, ordinary watercourses, or groundwater in Wolverhampton please use reporting tool link below.

You can also call the Council’s “City Direct” call centre on 01902 551155 Monday – Thursday between 9:00am and 5:00pm and on Fridays between 09:00am and 4:30pm. If you are calling during out of office hours, please call 01902 552999

National Highways

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To report flooding from major highways (motorways and trunk roads) to National Highways, please use the online report tool link below

You can also contact the National Highways Customer Contact Centre on 0300 123 5000

Local highway authorities

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Local Highways Authorities have responsibility for providing and maintaining highway drainage and oversee flooding on local highways that are not deemed to be major highways.

To report highway flooding, please select the correct local authority below.

Dudley Metropolitan Borough Council logo

Dudley

Dudley Metropolitan Borough Council is the local highways authority for Dudley. To report highway flooding in Dudley, please use the report tool link below.

If the incident you are reporting is dangerous or an emergency and requires immediate attention, please contact the Council on 0300 555 2345 between 8:30am and 4:45pm Monday-Thursday and on Fridays between 8:30am to 4:30pm.

If the incident you are reporting is dangerous or an emergency and requires immediate attention out of office hours, please contact the Council on their emergency number 0300 555 8283. 

Sandwell

Sandwell Metropolitan Borough Council is the local highways authority for Sandwell. To report flooded roads that are blocked to traffic in Sandwell, please contact the council highways team on 0121 368 1177 between 8:00am and 5:30pm Monday-Friday. If it is out of hours and it is an emergency, please use the highways emergency number 07867 506556. Please only call this number if it is out of hours and an emergency. 

If you need to report a blocked highway gully (drain), or if surface water on the highway has not drained into the gully an hour after the rain has stopped, please use the link below

Staffordshire County Council logo

Staffordshire

Staffordshire County Council is the local highways authority for Staffordshire. To report flooding to roads in Staffordshire, please use the Report It online tool below

Walsall Council logo

Walsall

Walsall Metropolitan Borough Council is the local highways authority for Walsall. To report flooding to roads in Walsall, please use the online report tool below.

City of Wolverhampton Council

Wolverhampton

The City of Wolverhampton Council is the local highways authority for Wolverhampton. To report flooding to roads in Wolverhampton, please use the Street Scene online reporting tool below.

Water and sewage companies

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Water and Sewage Companies are responsible for flooding from adopted sewers. There are different water and sewage companies that provide services to different areas across Staffordshire and the Black Country.

If you are unsure who the water company in your area is, please visit the Water UK ‘Find Your Supplier’ webpage and postcode search at the link below.

Severn Trent logo

Severn Trent Water

To contact Severn Trent Water about sewer flooding, or report a sewer flooding incident, please visit the link below.

United Utilities logo

United Utilities

To contact United Utilities about sewer flooding, or report a sewer flooding incident, please visit the link below

South Staffs Water

South Staffs Water provides drinking water for certain areas but does not manage sewerage for these areas.

Internal Drainage Boards (IDBs)

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Internal Drainage Boards (IDBs) are independent public bodies responsible for land drainage and flood risk management from ordinary watercourses within their defined area or ‘drainage district’. 

Sow and Penk Internal Drainage Board logo

Sow and Penk IDB

Staffordshire includes the Sow and Penk IDB and more information on this drainage district can be found on their website at the link below.

You can contact the Sow and Penk IDB by email at info@shiregroup-idbs.gov.uk or by phone on 01302 337798.